Hey there music lovers! These Terms and Conditions (“Terms”) govern your use of Track Shop (tracksshop.com) and all purchases made through our site. By accessing our store, you’re agreeing to these terms – so please read them like you’d read liner notes on your favorite album.

1. Who We Are

Track Shop is your go-to destination for limited pressings, tour merch, and music collectibles. We’re located at 221 Tetrick Road, Tampa, US 33624. You can reach our crew at [email protected].

2. Our Customers

We cater to crate diggers, vinyl collectors, and music merch enthusiasts worldwide (except certain remote areas and Asia). Our shop is designed for those who appreciate:

  • Limited edition pressings and rare finds
  • High-quality band merchandise
  • Straightforward shopping with no-nonsense policies
  • A curated selection of indie and alternative artists

3. Your Account Responsibilities

If you create an account with us, you agree to:

  • Provide accurate and current information
  • Keep your login details secure
  • Notify us immediately of any unauthorized use
  • Be at least 18 years old or have parental consent

4. Products & Services

4.1 What We Sell

Our inventory includes:

  • Vinyl records (including limited editions)
  • Music-related merchandise (tshirts, posters, etc.)
  • Collector’s items

4.2 Product Descriptions

We strive for accuracy in our product listings, but occasionally there might be a mispress in the details. All items are subject to availability – sometimes that rare find sells out faster than festival tickets.

4.3 Digital Content

Any digital downloads or PDFs are non-refundable once accessed.

5. Ordering & Payment

5.1 How Orders Work

When you place an order:

  • You’re making an offer to purchase
  • We’ll confirm receipt (that’s not the same as accepting your order)
  • We only charge when we ship your items

5.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.3 Pricing

All prices are in USD. While we check our prices like sound engineers check levels, occasional errors may occur. If we spot a mistake, we’ll contact you before processing.

6. Shipping Policy

6.1 Processing Time

We spin through orders fast – most ship within 1-2 business days (weekends don’t count, we’re at the record fair).

6.2 Shipping Options

  • Standard Shipping – $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping – For orders over $50 via EMS (15-25 business days)

Note: We don’t ship to some remote areas – if your address gets declined, it’s not you, it’s the postal gods.

6.3 International Orders

For customers outside the US:

  • You’re responsible for any customs/duties fees
  • Delivery times may vary
  • Some restrictions apply

7. Returns & Refunds

7.1 Return Policy

Got a warped wax or a shirt that fits like a potato sack? Here’s our policy:

  • 15-day return window from delivery date
  • Unopened/new condition for standard returns
  • Defective items? We’ll make it right
  • Refunds processed within 5 business days
  • Original shipping costs non-refundable

7.2 Non-Returnable Items

Some items are like that rare live bootleg – once it’s yours, it’s yours:

  • Opened vinyl/media (unless defective)
  • Clearance items (marked as “final sale”)
  • Downloadable content
  • Personalized/custom items

7.3 Damaged/Defective Items

If your item arrived damaged or is defective (skips, mispresses, etc.):

  • Email us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll typically send a replacement immediately

Pro Tip: For valuable collectibles, consider filming your unboxing – it helps us verify damage claims.

8. Intellectual Property

All content on our site (logos, designs, text) is our property or used with permission. The music and artwork we sell belong to the artists and labels – we’re just the messengers helping get it to your collection.

9. Limitations of Liability

We’re not liable for:

  • Delays beyond our control (postal strikes, natural disasters)
  • Minor differences in product colors or packaging
  • Incorrect care leading to product damage
  • Any indirect or consequential losses

Our maximum liability is limited to the purchase price of the item.

10. Privacy

We respect your privacy like we respect album art. Check out our separate Privacy Policy for details on how we handle your data.

11. Changes to These Terms

We may update these terms occasionally – the current version will always be on our site. If we make significant changes, we’ll notify you like we’d announce a limited repress.

12. Governing Law

These terms are governed by Florida law. Any disputes will be handled in Tampa courts.

13. Contact Us

Questions? Hit us up at [email protected]. We respond faster than a punk band’s encore.