Shipping Policy

Returns & Exchanges

Got a warped wax or a shirt that fits like a potato sack? Here’s how we fix it:

The Quick Version (For Those Who Skip to Side B)

• 15-day return window from delivery date
• Unopened/new condition for standard returns
• Defective items? We’ll make it right
• Refunds processed within 5 business days
• Original shipping costs non-refundable

Step-by-Step Return Process

1. Initiate Your Return

   Email our crew at [email protected] with:

   • Your order number
   • Item(s) you’re returning
   • Reason for return
   • Whether you want an exchange or refund

   Subject: Return Request for Order #[Your Order Number]

   Body:
   Hi Track Shop team,
   
   I’d like to initiate a return for my order #[Your Order Number].
   
   Item(s) for return: [List items, e.g., “A Winged Victory For The Sullen – s/t vinyl”] Reason: [e.g., “Received with corner damage”/”Wrong size”] I would prefer: [Refund/Exchange for [specific item if applicable]]
   Please let me know next steps.
   
   Thanks,
   [Your Name]

2. Wait for Approval

   We’ll respond within 2 business days (usually faster – we’re not the DMV). For exchanges, we’ll confirm availability of your requested item.

3. Package It Up

   Once approved, repackage items securely in their original packaging. For vinyl, use proper mailers – don’t just slap a label on the jacket (we’ve seen things…).

4. Ship It Back

   Send to:
   Track Shop Returns
   221 Tetrick Road
   Tampa, FL 33624 USA

   Include your RMA number (we’ll provide it) on the package. We recommend using a trackable shipping method – we can’t be responsible for items lost in transit.

Refund Details

• Processing Time: 3-5 business days after we receive your return
• Method: Refunded to your original payment method (PayPal, credit card, etc.)
• What’s Refunded: Item cost only (original shipping costs aren’t refunded)
• Return Shipping: Customer’s responsibility unless the return is due to our error

Non-Returnable Items

Some items are like that rare live bootleg – once it’s yours, it’s yours:

• Opened vinyl/media (unless defective – email us immediately if you receive a warped record or skipping CD)
• Clearance items (marked as “final sale” on product page)
• Downloadable content (digital downloads, PDFs, etc.)
• Personalized/custom items (that autographed copy is yours to keep)

Exchanges

Want to swap for something else? We’ll do our best to accommodate exchanges for items of equal value. If your desired item costs more, you’ll pay the difference; if it costs less, we’ll refund the balance.

International Returns

For our global customers outside the US:

• You’re responsible for return shipping costs
• Mark the package as “RETURNED GOODS” to avoid customs fees
• We can’t refund any original customs/duties fees

Damaged/Defective Items

If your item arrived damaged or is defective (skips, mispresses, etc.):

• Email us within 48 hours of delivery at [email protected]
• Include photos of the damage/defect
• We’ll typically send a replacement immediately (no need to return the damaged item)

Pro Tip: For valuable collectibles, consider filming your unboxing – it helps us verify damage claims and makes for great social media content!