Hey music lovers! At Track Shop, we’re all about connecting fans with the merch that makes their hearts beat to the rhythm of their favorite bands. Below you’ll find answers to all your burning questions – from shipping vinyl across continents to returning that tee that just didn’t vibe with your style.

About Track Shop

What kind of products does Track Shop specialize in?
We’re your one-stop shop for authentic indie music merchandise, from limited edition vinyl (yes, we treat them like the precious artifacts they are) to band tees that’ll make you the envy of every music nerd in town. Our menu reads like the coolest festival lineup you’ve never heard of – think A Dead Forest Index to Amyl and the Sniffers.
Who is Track Shop’s target audience?
We cater to true music collectors and indie enthusiasts who appreciate both the sound and the culture. If you know the difference between a first pressing and a reissue, or if you’ve ever debated which Angel Olsen album has the best merch, you’re our people.

Shipping & Delivery

Where do you ship to?
We ship worldwide (except some remote areas and parts of Asia – our carriers haven’t quite cracked delivery to that underground venue in the Himalayas yet). If you’re unsure about your location, email us at [email protected] before ordering.
How long does shipping take?
We process orders in 1-2 business days (we’re fast but meticulous – each item gets a quality check worthy of a vinyl collector inspecting a first pressing). Then:
• Standard Shipping ($12.95): 10-15 days via DHL/FedEx
• Free Shipping (orders over $50): 15-25 days via EMS
Can I track my order?
Absolutely! All orders come with tracking so you can watch your package’s journey like it’s your favorite band’s tour schedule. You’ll receive tracking info faster than a punk band’s opening chord.

Payments

What payment methods do you accept?
We take all major cards (Visa, MasterCard, JCB) and PayPal. No bartering with rare 7″ singles though (we’ve been asked).
Is my payment information secure?
More secure than that limited edition vinyl you’ve got hidden from your roommate. We use industry-standard encryption to protect all transactions.

Returns & Exchanges

What’s your return policy?
Not vibing with your purchase? You’ve got 15 days from delivery to start the return process. Items must be unworn/unused with tags still attached – treat it like you would a limited edition poster you might resell someday.
How do I initiate a return?
Email our music-obsessed humans at [email protected] with your order number. We’ll guide you through the process smoother than a well-mixed album.

Product Questions

Are your products officially licensed?
Every item we sell is 100% authentic and officially licensed. We wouldn’t sell bootleg merch any more than we’d sell a bootleg concert recording.
Do you restock sold-out items?
Some items are limited edition (just like that rare B-side you treasure), but we do our best to keep popular items in stock. Sign up for our restock notifications to get alerts faster than a mosh pit forms.

Contact & Support

How do I contact customer service?
Our team of music-obsessed humans is standing by at [email protected]. We respond faster than you can say “encore!”
Where are you located?
Our warehouse is at 221 Tetrick Road, Tampa, US 33624 – the unofficial capital of indie music merch distribution.

Remember: Every Track Shop delivery isn’t just a package – it’s a piece of music culture making its way to your collection. Now go forth and merch!